base2stay Hotel Liverpool - Employee Case Study
Nassar Khalil (Age 34)
“The challenges have never stopped and I continue to enjoy the many facets of my role.”
Nassar’s work experience placement towards the end of his business degree course was in a 5* hotel environment. He very quickly realised that no two days are the same in the hotel business and every new day brings it own unique set of challenges. Nassar decided to pursue a career in the industry and he has never looked back.
Unlike many other industries, in hospitality, all areas are inter-linked. The success of one area relies on a good grasp of the others and that is both fascinating and rewarding. To be a successful hotel operator, multi-tasking and an in-depth knowledge with a variety of expertise is a must. Nassar very much enjoys the challenges associated with every task. Nassar joined the company just over 5 years ago. As Operations Director, it is his job to ensure others receive adequate training and support. ‘On the Job’ training and on-going support is essential in any corporate environment or business, not least in hospitality, a service industry where customer service and guest satisfaction is the column that underpins the industry’s main objective.
What Nassar has to say – “The hotel industry will undoubtedly continue to grow. With operators now looking at new ways to offer today’s guests more for less, we have yet to see a peak in new concepts, designs and business models, whether in the boutique or budget sectors. For far too long, hotels have been associated with poor pay and short career paths. Individuals thinking of a career in the industry should ignore the misconceptions linked to the sector as old habits are no longer the norm for many of today’s employers”