Adults

WorkWorld

Preparing to Work in Retail (Level 1)

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This course is designed to provide you with the knowledge, skills, and resilience to work in a range of retail environments in the retail sector while delivering excellent customer service.

The course covers the principles of key retail operations including stock control, management and merchandising and encouraging customer retention and loyalty.

More information

This course has flexible start dates throughout the year and will take one week to complete.

The course takes place at St Helens College, Town Centre Campus, St Helens, WA10 1PP. The course can also be delivered at a variety of our other campus locations.

Topics covered include:

  • Understanding the retail sector
  • Customer service in the retail industry
  • Maintenance of a safe, hygienic, and secure environment
  • Solving problems at work
  • Developing working in a team
  • Communication skills
  • Equality and diversity
  • Health and safety in the workplace
Students will be assessed through online assessments at the end of each unit and completion of a workbook.
No previous qualifications are necessary.

You may be eligible for funding depending on your personal circumstances and subject to a fee assessment during the enrolment process. For further details, visit our dedicated Adult Financial support page.

You can progress on to employment or further accredited courses, depending on your goals. Your tutor will discuss this with you at the end of your course.

Sector-based Work Academy Programme (SWAP)

We offer this course as a Sector-based Work Academy Programme (SWAP), working in partnership with many local employers who currently have job opportunities available and guarantee learners an interview on completion of the course.

Contact us to find out more!

I’m interested in this course, what do I do next?

Please contact our WorkWorld Team on 01744 623597 or email workworld@sthelens.ac.uk.

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Events & Open Days

A picture of our students artwork which is being used for the event
19
Jun

MIX25 Creative Arts Exhibition

We'd like to invite you to join us at our upcoming Creative Arts student's End of Year Exhibition, "MIX25".
STEM Centre Campus
19
Aug

Employer Tours – The STEM Centre

Tuesday 19th August 2025
10.00am – 11.00am and 3.00pm – 4.00pm

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