Business

This course is suitable for students aged 19 and over.

Britain is a culturally diverse nation that respects and values the differences in people. Companies are legally required to follow a set of practices to tackle discrimination and ensure equality for their employees.

If you want to learn about equality and diversity in different contexts, this course will give you a great understanding of the different issues affecting equality and diversity in society today. You will gain an insight into the wide-ranging legislation that's needed to create a workplace centred on fairness, dignity and respect.

As the course is completed online, the use of a computer or laptop is recommended, however all student have access to our campus libraries including our quiet study spaces and computer suites!

When will I start the course and how long will it take?

This course has flexible start dates throughout the year.

The flexibility of the course allows you to learn at your own pace and is estimated to take up to 180 study hours to complete.

What will I study?

Topics covered include:

• Learn the importance of equality and diversity within different contexts
• Gain an understanding of the different issues affecting equality and diversity in today's society, community and workplace.

How is it assessed?

This is an online distance learning course which is assessed through an online assessment and with no formal exams.

Full tutor support will be provided by the College throughout the course and you will be able to contact your tutor via telephone, email and Microsoft Teams.

You will complete the course on an interactive, online learning platform and upon successful completion you will be awarded with a nationally recognised qualification and a certificate of achievement by NCFE.

Do I need any previous qualifications to start this course?

No previous qualifications are necessary, although some basic computer skills are required.

This course is suitable for anyone who is looking to improve their equality and diversity knowledge or those wishing to progress onto further education.

What are the course fees?

Course fees are dependent on your personal circumstances and you may be eligible for funding. Our distance learning courses may be free to those who meet certain eligibility criteria* including:

• UK resident (those who live in devolved combined authorities outside Liverpool and Greater Manchester may not be eligible for course funding.)
• Aged 19 or over
  (those aged 19-23 must have already achieved at least a full level 2 qualification or equivalent e.g. a full level 2 qualification or 5 GCSEs at grade A*-C or 4-9. Those who have not yet achieved a qualification at this level are not eligible to undertake one of these distance learning courses.)

*The College will carry out a simple funding assessment to check eligibility. Please note, any learner who has received funding for the course and does not successfully complete will be liable to pay for the course fees.

What can I go on to do once I have completed this course?

This course provides fantastic progression on to further distance learning courses depending on your career aims, such as the level 2 Certificate in Safeguarding and Prevent. Take a look at our full range of distance learning courses here.

Programmes funded by the Liverpool City Region Combined Authority's Adult Education Budget are available to study here. Please visit Student Services for further information about the financial support available to you.

This course is suitable for students aged 19 and over.

Positive working relationships with patients, families and residents are essential in any health and social care setting.

This course is designed to help students learn how to use effective communication to enhance the level of customer service delivered to both internal and external customers within a health and social care environment.

As the course is completed online, the use of a computer or laptop is recommended, however all student have access to our campus libraries including our quiet study spaces and computer suites!

When will I start the course and how long will it take?

This course has flexible start dates throughout the year.

The flexibility of the course allows you to learn at your own pace and is estimated to take up to 94 study hours to complete.

What will I study?

You will gain the skills required to provide a high level of customer service as part of your job role.

Units covered include:

• Preparing to deliver customer service in health and social care settings
• Effective communication for health and social care
• Understand the specific needs of customers and patients accessing health and social care services
• Teamwork in health and social care settings

How is it assessed?

This is an online distance learning course which is assessed through a series of online assessments.

Full tutor support will be provided by the College throughout the course and you will be able to contact your tutor via telephone, email and Microsoft Teams.

You will complete the course on an interactive, online learning platform and upon successful completion you will be awarded with a nationally recognised qualification and a certificate of achievement by CACHE NCFE.

Do I need any previous qualifications to start this course?

No previous qualifications are necessary, although some basic computer skills are required.

This course is suitable for anyone who is already working or looking to secure a role in this industry or those wishing to progress onto further education.

What are the course fees?

Course fees are dependent on your personal circumstances and you may be eligible for funding. Our distance learning courses may be free to those who meet certain eligibility criteria* including:

• UK resident (those who live in devolved combined authorities outside Liverpool and Greater Manchester may not be eligible for course funding.)
• Aged 19 or over
  (those aged 19-23 must have already achieved at least a full level 2 qualification or equivalent e.g. a full level 2 qualification or 5 GCSEs at grade A*-C or 4-9. Those who have not yet achieved a qualification at this level are not eligible to undertake one of these distance learning courses.)

*The College will carry out a simple funding assessment to check eligibility. Please note, any learner who has received funding for the course and does not successfully complete will be liable to pay for the course fees.

What can I go on to do once I have completed this course?

This course provides fantastic progression on to further distance learning courses depending on your career aims, such as the level 2 Principles of Team Leading or level 2 Understanding Behaviour that Challenges qualifications. Take a look at our full range of distance learning courses here.

Please note, we have taken our utmost care to describe and show course information as accurately as possible. St Helens College reserves the right to amend, remove and add courses in the future. This information cannot be considered contractual and advertised course fees are subject to change.

This course is suitable for students aged 19 and over.

For many businesses, being able to offer clear and accurate information, advice or guidance - and knowing what can be shared legally and professionally - is really important. If you give information, advice or guidance as part of your role, this course can help you brush up on your skills and make sure you're aware of the fundamental rules for successful information sharing.

This fully online course covers communication techniques, interpersonal skills and group interactions, as well as how to store and retrieve information in a way that complies with the law.

As the course is completed online, the use of a computer or laptop is recommended, however all student have access to our campus libraries including our quiet study spaces and computer suites!

When will I start the course and how long will it take?

This course has flexible start dates throughout the year.

The flexibility of the course allows you to learn at your own pace and is estimated to take up to 114 study hours to complete.

What will I study?

Units covered include:

• Explore communication techniques
• Study how values, attitudes and beliefs can affect interactions
• Develop interaction and interpersonal skills
• Learn how information, advice or guidance can be explored
• Learn how group interaction can be utilised
• Manage information, including storage and retrieval
• Learn how to comply with the law

How is it assessed?

This is an online distance learning course which is assessed through a series of online assessments.

Full tutor support will be provided by the College throughout the course and you will be able to contact your tutor via telephone, email and Microsoft Teams.

You will complete the course on an interactive, online learning platform and upon successful completion you will be awarded with a nationally recognised qualification and a certificate of achievement by CACHE NCFE.

Do I need any previous qualifications to start this course?

No previous qualifications are necessary, although some basic computer skills are required.

This course is suitable for anyone who is already working or looking to secure a role in the customer service industry or those wishing to progress onto further education.

What are the course fees?

Course fees are dependent on your personal circumstances and you may be eligible for funding. Our distance learning courses may be free to those who meet certain eligibility criteria* including:

• UK resident (those who live in devolved combined authorities outside Liverpool and Greater Manchester may not be eligible for course funding.)
• Aged 19 or over
  (those aged 19-23 must have already achieved at least a full level 2 qualification or equivalent e.g. a full level 2 qualification or 5 GCSEs at grade A*-C or 4-9. Those who have not yet achieved a qualification at this level are not eligible to undertake one of these distance learning courses.)

*The College will carry out a simple funding assessment to check eligibility. Please note, any learner who has received funding for the course and does not successfully complete will be liable to pay for the course fees.

What can I go on to do once I have completed this course?

This course provides fantastic progression on to further distance learning courses depending on your career aims, such as the level 2 Certificate in Principles of Customer Service qualification. Take a look at our full range of distance learning courses here.

Please note, we have taken our utmost care to describe and show course information as accurately as possible. St Helens College reserves the right to amend, remove and add courses in the future. This information cannot be considered contractual and advertised course fees are subject to change.