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"My apprenticeship with St Helens college has enabled me to gain an extensive amount of skills and knowledge while working as part of an IT Team."


Aspiring ICT Technician, Matt, is determined to progress his way to the top of his career, after securing an apprenticeship with an IT Technical Support Team.

Matt was head hunted whilst studying a level 2 IT course at St Helens College, and has since achieved Microsoft Office Specialist qualifications after sitting intensive exams. He is now working his way towards his dream career as an ICT Technician.

Matthew, from Rainhill, had not previously considered an apprenticeship and joined the IT course at St Helens College from De La Salle High School. With strong grades in his first year of study, and having gained valuable work experience, Matt was approached by one of his tutors to discuss an apprenticeship vacancy within the College’s IT Support Team.

After researching the role that was due to start in September, Matt spent his summer break preparing his application, cover letter and working on his interview skills.

Following interview, Matt was quickly chosen as the ideal candidate and secured the apprenticeship. He is now studying a level 3 qualification in Technical Support whilst working full-time as an ICT Technician at St Helens College.

Talking about his experience within the role, Matt said, “Since starting the apprenticeship at St Helens College, I have always received plenty of help and support when I’m in need of some assistance. I feel like I’ve built a good relationship with the people who I work with and I feel lucky to work with such a brilliant team.”

A typical day for Matt consists of helping individual staff members with any computer or telephone issues they may encounter and he enjoys picking up key skills in a busy environment.

He said, “My apprenticeship has enabled me to gain an extensive amount of skills and knowledge while working as part of an IT Team. With the support from College, I have also been able to achieve Microsoft Office Specialist qualifications, which will enhance my skill set and future career prospects.”

Speaking of Matt’s success in his current role, Line Manager, Phil Caton, said, “Matt is very approachable for both staff and students; his enthusiasm to learn and his polite manner have made him become a valued member of our ICT Technical Support Team within a short space of time.”

Level 3 Diploma in IT

ICT Technician Support Apprentice at St Helens College

Joined us from
De La Salle High School

Why study Computing and IT with us?

Microsoft Office Specialist

Impress future employers and universities by gaining MOS status alongside your course.

Industry Experts

Tutors have industry experience and a passion for the subjects they teach.

Progression Routes

Our excellent progression routes can lead to an apprenticeship, university or employment.

Valuable Work Experience

Gain valuable work experience in the computing and IT industry to boost your CV. 

Diverse Range of Skills

You'll learn everything from programming and web design to multimedia application production.

Technical Support

You'll have access to the latest software to help you get the most out of your course.