This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Principles of customer service and delivery Understand customers Understand employer organisations

Course fees are dependent on your personal circumstances and you may be eligible for funding. Our distance learning courses may be free to those who meet certain eligibility criteria, including: UK resident (those who live in devolved combined authorities outside Liverpool and Greater Manchester may not be eligible for course funding.) Aged 19 or over(those aged 19-23 must have already achieved at least a full level 2 qualification or equivalent e.g. a full level 2 qualification or 5 GCSEs at grade A*-C or 4-9. Those who have not yet achieved a qualification at this level are not eligible to undertake one of these distance learning courses.) *The College will carry out a simple funding assessment to check eligibility. Please note, any learner who has received funding for the course and does not successfully complete will be liable to pay for the course fees.

Adults

Business and Management, Online Learning

Level 2 Certificate in Customer Service

This course is designed to enable students to gain the knowledge and skills required to work in a range of different environments, within a variety of customer service roles. During this course you will develop an understanding of how to carry out a range of tasks, such as how to manage information and deal with challenging situations, whilst providing excellent customer service.

This comprehensive course is ideal for those already working in a customer-facing role or for those wanting to improve their job prospects and will expand your understanding of customer service.

As the course is completed online, the use of a computer or laptop is recommended, however all student have access to our campus libraries including our quiet study spaces and computer suites!

More information

Start Date and Duration

This course has flexible start dates throughout the year.

The flexibility of the course allows you to learn at your own pace and is estimated to take up to 180 study hours to complete.

Course Content

This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles.

Principles of customer service and delivery
Understand customers
Understand employer organisations

Assessment Methods

This is an online learning course which is assessed through a series of short answer questions and with no formal exams.

Full tutor support will be provided by the College throughout the course and you will be able to contact your tutor via telephone, email and Microsoft Teams.

You will complete the course on an interactive, online learning platform and upon successful completion you will be awarded with a nationally recognised qualification and a certificate of achievement by NCFE.

Entry Requirements

No previous qualifications are necessary, although some basic computer skills are required.

This course is suitable for anyone who is already working or looking to secure a role in the customer service industry or those wishing to progress onto further education.

Course Cost

Course fees are dependent on your personal circumstances and you may be eligible for funding. Our distance learning courses may be free to those who meet certain eligibility criteria, including:

UK resident (those who live in devolved combined authorities outside Liverpool and Greater Manchester may not be eligible for course funding.)
Aged 19 or over(those aged 19-23 must have already achieved at least a full level 2 qualification or equivalent e.g. a full level 2 qualification or 5 GCSEs at grade A*-C or 4-9. Those who have not yet achieved a qualification at this level are not eligible to undertake one of these distance learning courses.)

*The College will carry out a simple funding assessment to check eligibility. Please note, any learner who has received funding for the course and does not successfully complete will be liable to pay for the course fees.

Future Progression Opportunities

This course provides fantastic progression on to further distance learning courses depending on your career aims, such as the level 2 Certificate in Team Leading qualification. Take a look at our full range of online learning courses here.

Degree Overview

lda-hide-empty

Modules

lda-hide-empty

Learning Environment and Assessment

lda-hide-empty

Tuition Fees

lda-hide-empty

Financial Support

lda-hide-empty

Careers and Progression

lda-hide-empty

Connecting Classroom to Career

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore.

Events & Open Days

Mar

Year 10 and 11 Open Event

If you are currently in Year 10 or 11, or aged 16-18 and thinking about your next steps...

Jan

Year 10 and 11 Open Event

If you are currently in Year 10 or 11, or aged 16-18 and thinking about your next steps...

Adults

Business and Management, Online Learning

Level 2 Certificate in Customer Service

Share page:

More information

Connecting Classroom to Career

Veterinary Nurse

Pet Behaviour Counsellor

Zoologist

RSPCA Inspector

Animal Care Worker

Dog Groomer

Events & Open Days

Let’s get social

Main Address

Quick links

Log in:

Adults

Business and Management, Online Learning

Level 2 Certificate in Customer Service

Share page:

More information

Connecting Classroom to Career

Veterinary Nurse

Pet Behaviour Counsellor

Zoologist

RSPCA Inspector

Animal Care Worker

Dog Groomer

Events & Open Days

Let’s get social

Main Address

Quick links

Log in:

SEARCH OUR WEBSITE