Units covered include: Explore communication techniques Study how values, attitudes and beliefs can affect interactions Develop interaction and interpersonal skills Learn how information, advice or guidance can be explored Learn how group interaction can be utilised Manage information, including storage and retrieval Learn how to comply with the law

Course fees are dependent on your personal circumstances and you may be eligible for funding. Our distance learning courses may be free to those who meet certain eligibility criteria, including: UK resident (those who live in devolved combined authorities outside Liverpool and Greater Manchester may not be eligible for course funding.) Aged 19 or over(those aged 19-23 must have already achieved at least a full level 2 qualification or equivalent e.g. a full level 2 qualification or 5 GCSEs at grade A*-C or 4-9. Those who have not yet achieved a qualification at this level are not eligible to undertake one of these distance learning courses.) *The College will carry out a simple funding assessment to check eligibility. Please note, any learner who has received funding for the course and does not successfully complete will be liable to pay for the course fees.

Adults

Business and Management, Online Learning

Level 2 Certificate in Information, Advice or Guidance

For many businesses, being able to offer clear and accurate information, advice or guidance – and knowing what can be shared legally and professionally – is really important. If you give information, advice or guidance as part of your role, this course can help you brush up on your skills and make sure you’re aware of the fundamental rules for successful information sharing.

This fully online course covers communication techniques, interpersonal skills and group interactions, as well as how to store and retrieve information in a way that complies with the law.

As the course is completed online, the use of a computer or laptop is recommended, however all student have access to our campus libraries including our quiet study spaces and computer suites!

More information

Start Date and Duration

This course has flexible start dates throughout the year.

The flexibility of the course allows you to learn at your own pace and is estimated to take up to 114 study hours to complete.

Course Content

Units covered include:

Explore communication techniques
Study how values, attitudes and beliefs can affect interactions
Develop interaction and interpersonal skills
Learn how information, advice or guidance can be explored
Learn how group interaction can be utilised
Manage information, including storage and retrieval
Learn how to comply with the law

Assessment Methods

This is an online learning course which is assessed through a series of online assessments.

Full tutor support will be provided by the College throughout the course and you will be able to contact your tutor via telephone, email and Microsoft Teams.

You will complete the course on an interactive, online learning platform and upon successful completion you will be awarded with a nationally recognised qualification and a certificate of achievement by CACHE NCFE.

Entry Requirements

No previous qualifications are necessary, although some basic computer skills are required. This course is suitable for anyone who is already working or looking to secure a role in the customer service industry or those wishing to progress onto further education.

Course Cost

Course fees are dependent on your personal circumstances and you may be eligible for funding. Our distance learning courses may be free to those who meet certain eligibility criteria, including:

UK resident (those who live in devolved combined authorities outside Liverpool and Greater Manchester may not be eligible for course funding.)
Aged 19 or over(those aged 19-23 must have already achieved at least a full level 2 qualification or equivalent e.g. a full level 2 qualification or 5 GCSEs at grade A*-C or 4-9. Those who have not yet achieved a qualification at this level are not eligible to undertake one of these distance learning courses.)

*The College will carry out a simple funding assessment to check eligibility. Please note, any learner who has received funding for the course and does not successfully complete will be liable to pay for the course fees.

Future Progression Opportunities

This course provides fantastic progression on to further distance learning courses depending on your career aims, such as the level 2 Certificate in Principles of Customer Service qualification. Take a look at our full range of online learning courses here.

Degree Overview

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Modules

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Learning Environment and Assessment

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Tuition Fees

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Financial Support

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Careers and Progression

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Connecting Classroom to Career

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Events & Open Days

Mar

Year 10 and 11 Open Event

If you are currently in Year 10 or 11, or aged 16-18 and thinking about your next steps...

Jan

Year 10 and 11 Open Event

If you are currently in Year 10 or 11, or aged 16-18 and thinking about your next steps...

Adults

Business and Management, Online Learning

Level 2 Certificate in Information, Advice or Guidance

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Adults

Business and Management, Online Learning

Level 2 Certificate in Information, Advice or Guidance

Share page:

More information

Connecting Classroom to Career

Veterinary Nurse

Pet Behaviour Counsellor

Zoologist

RSPCA Inspector

Animal Care Worker

Dog Groomer

Events & Open Days

Let’s get social

Main Address

Quick links

Log in:

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